State Farm® Insurance Agent Jason Caples
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tricia Rusyn
July 29, 2024
5
out of
5
rating by Tricia Rusyn
"Great customer service!"
We responded:
"Hi Tricia! Thanks a lot for the awesome review! I'm really glad you had a great experience with our customer service. If you ever need anything else, feel free to reach out! - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Tracie Puchta
July 24, 2024
5
out of
5
rating by Tracie Puchta
"Genevieve went above and beyond and was amazing and friendly and very helpful. She saved me over $200 a month on my auto insurance!! Thank u so much!!!!"
We responded:
"Hey Tracie, I'm so happy Genevieve could help you save money on your auto insurance! She's truly amazing and we're grateful to have her on our team. If you need anything else, we're here for you! - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Jon Winkler
July 8, 2024
5
out of
5
rating by Jon Winkler
"Genevieve Kirk, the Office Representative was absolutely a key reason I switched from usaa to state farm. I would recommend this location to anyone."
We responded:
"Thank you, Jon, for sharing your positive experience with Genevieve! We are glad you found her service valuable and made the switch to our State Farm office. Your recommendation is greatly appreciated and we look forward to assisting you with all your insurance needs in the future! - Jason Caples, State Farm Insurance Agent, Middleburg Heights, OH"
Lynn Sales
May 21, 2024
5
out of
5
rating by Lynn Sales
"Genevieve Kirk is wonderful! She is knowledgeable, patient, and personable. She made the process so easy and stress-free for me to switch my insurance to State Farm. I trust her and I will recommend her to everyone!"
We responded:
"Lynn, I'm thrilled you found Genevieve wonderful, knowledgeable, and patient! Making your insurance switch stress-free and easy is what we aim for. Thank you for recommending her to everyone! I'm here for any future insurance needs. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Steve Booth
May 9, 2024
5
out of
5
rating by Steve Booth
"Troy Bannister gave me a cheaper quote than what my last insurance charged"
We responded:
"Steve, we're thrilled you found a cheaper quote with Troy! We're pleased to hear about your positive experience and glad we could provide you with competitive rates. If you need anything else, feel free to reach out. Thank you for choosing us! - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Claire Sadler
April 3, 2024
5
out of
5
rating by Claire Sadler
"My agent Kevin Shugrue was amazing! He was great with answering all my questions as well as following up on anything he had to look into. Customer service was a 10/10."
We responded:
"Claire, your feedback is greatly appreciated! I'm thrilled to hear that Kevin provided you with amazing service, answered all your questions, and ensured a top-notch customer experience. We're here for you whenever you need assistance with your insurance needs. Thank you for choosing us! - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Ben Rodak
March 28, 2024
5
out of
5
rating by Ben Rodak
"great communicator and follows up fast. auto rates were great! friendly and efficient in their work!"
We responded:
"Thank you, Ben, for your positive feedback! We are delighted to hear that you found our auto rates great and our team friendly and efficient in their communication. We're here for you whenever you need assistance with your insurance needs. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Lola Kochis
March 20, 2024
5
out of
5
rating by Lola Kochis
"Kevin Shugrue was absolutely amazing and patient! Thank you for your help!!!!!!!!"
We responded:
"Wow, thank you for the 5-star rating, Lola! We're thrilled to hear that Kevin provided amazing and patient service. Our team at Jason Caples - State Farm Insurance Agent in Middleburg Heights, OH is grateful for your kind words and we're here to help with all your insurance needs."
Jamie Schwierking
February 19, 2024
5
out of
5
rating by Jamie Schwierking
"Great quote, easy process. Thanks!"
We responded:
"Thank you for the five stars, Jamie! Contact us anytime if you ever need anything."
Haley Baker
February 15, 2024
5
out of
5
rating by Haley Baker
"Kevin Shugrue helped get me insured very quickly and was very pleasant to deal with! Their rates were $20/month cheaper than my original insurer."
We responded:
"Haley, thank you for taking the time to leave us a review! Kevin is a wonderful member of our team and we are so glad to hear he was able to assist you with your insurance needs."
kim ponick
February 9, 2024
5
out of
5
rating by kim ponick
"I'm so pleased with the insurance and service. Kevin did an amazing job getting us better coverage for less. Thank you so much!"
We responded:
"Hi Kim! Thank you for the amazing review. Kevin is a great asset to our agency and we are so glad to hear that he provided wonderful service."
Stacey Parcher
January 30, 2024
5
out of
5
rating by Stacey Parcher
"Troy Bannister was wonderful to work with. He explained everything clearly, was very personable and helped me get great rates for auto and renters insurance"
We responded:
"Thank you for the five stars, Stacey! Troy is a fantastic asset to our team, and we’re glad he was able to deliver for your auto and renters insurance policies. Contact us anytime if you ever need anything!"
Robby Becker
December 31, 2023
5
out of
5
rating by Robby Becker
"Kevin was very helpful at getting me a great insurance policy for my vehicle and welcomed me to the State Farm family! 10/10"
We responded:
"Robby, thank you for the kind review! Kevin is amazing, and we're thrilled he made such a positive impact. Your support means a lot to us!"
Rick Slater
December 29, 2023
5
out of
5
rating by Rick Slater
"Jason was able to cancel my car insurance policy because I no longer have the car."
We responded:
"Thank you for taking the time to leave us a review, Rick!"
Marquice Mason
December 26, 2023
5
out of
5
rating by Marquice Mason
"Kevin Shugru was an excellent agent and my quotes were lower than any other company."
We responded:
"Thank you for the five stars, Marquice! And thank you for the praise for Kevin!"
Chris Urti
December 12, 2023
5
out of
5
rating by Chris Urti
"Everything went well. Kevin was thorough, followed up appropriately and was able to answer all of my questions. Highly recommend."
We responded:
"Hi, Chris! Thank you for the praise for Kevin! He is a vital part of the team and we value how much he cares about all our customers."
GAYLE Young
December 9, 2023
5
out of
5
rating by GAYLE Young
"Kevin was very helpful and saved me a lot of money."
We responded:
"Gayle, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Kevin cares a lot about our customers."
Danielle Mitchell
December 9, 2023
5
out of
5
rating by Danielle Mitchell
"Jason was great, was very helpful and friendly."
We responded:
"Danielle, it was a pleasure working with you. I'm glad we could help discover a great insurance plan to fit your needs. Reach out to us at any time if you ever need anything!"
Erica Cremeans
November 30, 2023
5
out of
5
rating by Erica Cremeans
"Very straightforward and clear about everything. Went over every detail and even set up times to review everything at my best convenience. Affordable insurance and will highly recommend to friends and family. Very pleased so far."
We responded:
"It was a pleasure working with you, Erica. We're delighted to have assisted in finding the perfect insurance plan that suits your requirements. Feel free to reach out anytime if you require any further assistance!"
Chet Misiolek
November 21, 2023
5
out of
5
rating by Chet Misiolek
"I can’t believe the excellent quote! I saved so much money and doubled most of my coverages. I have always been skeptical of following up on offers but this one was unbelievable. The personable and professional service I received from Genevieve was amazing. Check them out."
We responded:
"Chet, thank you for taking the time to leave us a review! Genevieve is a wonderful member of our team and we are so glad to hear she was able to assist you with your insurance needs. We hope to continue serving your insurance needs for many years!"
Karen Lamontia
November 15, 2023
5
out of
5
rating by Karen Lamontia
"I have just recently joined the State Farm Family....Very happy with the experience I had with Troy...He was very professional and informative about what I needed....I feel like family..."
We responded:
"Hi, Karen! Thank you for the praise for Troy! He is a vital part of the team and we value how much he cares about all our customers. Welcome to our State Farm family!"
Daryl Duke
November 14, 2023
5
out of
5
rating by Daryl Duke
"Kevin Shugrue was was very informative account rep!, helped meet all needs for insurance purposes!"
We responded:
"Hi, Daryl! Thank you for the recognition for Kevin! He is a valuable part of the team and we value how much he cares about all our customers."
Tina Flight
November 11, 2023
5
out of
5
rating by Tina Flight
"I was very pleased with the quotes that STATE FARM gave to me for auto and renter's insurance. My agent, Genevieve was very punctual in sending my quotes and explaining the answers to my questions. She never seemed to lose patience with all of my questions. I am very pleased with my service."
We responded:
"Tina, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Genevieve was able to do just that for your auto and renters! We appreciate you putting your trust in our office to help protect what matters most."
Vicky Walters
November 2, 2023
5
out of
5
rating by Vicky Walters
"Genevieve, thank you for helping me find, understand, and buy new car insurance & renters' policies. The costs came in lower than I expected. Again, thank you for your time, diligence and assistance."
We responded:
"Vicky, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Genevieve cares a lot about our customers."
Rose Loveland
November 1, 2023
5
out of
5
rating by Rose Loveland
"I worked with Jason and he did a Fantastic job with getting me great coverage on my home and car!!! Great Agent"
We responded:
"Rose, thank you! Jason is a fantastic asset to our team, and we’re glad he was able to deliver for your auto and home insurance policies."