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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brad Allie

Brad Allie

November 25, 2024

5  out of  5
rating by Brad Allie
"Very easy to deal with gave me what I needed at a fair price. Thanks State Farm."
We responded:
"Brad, thank you for your kind words! We're glad to know you found our service easy to deal with and that we could provide what you needed at a fair price. If you ever need anything else, feel free to reach out. We appreciate your support!"
Profile photo of Lanre A.

Lanre A.

October 25, 2024

5  out of  5
rating by Lanre A.
"Easy to talk to and very helpful"
We responded:
"Lanre, I'm glad you found our team easy to talk to and helpful! Your feedback means a lot to us. If you ever need anything else, we're here to assist. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
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Jeremie

October 25, 2024

5  out of  5
rating by Jeremie
"Very polite try his best to give you the best coverage for your budget."
We responded:
"Jeremie, thank you for your kind words! I'm glad to know you found our service polite and that we could help you find the best coverage within your budget. Your satisfaction is important to us. If you ever have any questions or need further assistance, don't hesitate to reach out. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Profile photo of Stephanie Brown

Stephanie Brown

October 25, 2024

5  out of  5
rating by Stephanie Brown
"Personable, answered all my questions, very helpful and I saved money!"
We responded:
"Stephanie, thank you for your wonderful review! I'm glad we could answer all your questions and help you save money. Your satisfaction is important to us, and we're happy to have been of assistance. If you need anything else in the future, don't hesitate to reach out. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
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Mike Gossard

October 24, 2024

5  out of  5
rating by Mike Gossard
"Landon Gonser was a pleasure to work with, took the necessary time to review all of my Home Owners & Auto Policies making sure my coverage was just what my family needed and gave us a quote that made our decision easy with confidence."
We responded:
"Mike, thank you for your wonderful review! I'm glad to hear that Landon took the time to thoroughly review your Home Owners and Auto Policies. It's great to know that he provided the coverage your family needed and made the decision process easy and confident. We appreciate your trust in our team and look forward to assisting you with any future needs! - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Profile photo of hoang wong

hoang wong

October 18, 2024

5  out of  5
rating by hoang wong
"very helpful. pleasant to work with, fast respond."
We responded:
"Thank you, Hoang! I'm glad you found our service helpful and pleasant. We always strive to respond quickly and efficiently. If you need any further assistance, feel free to reach out anytime. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Profile photo of Alexz Farrell

Alexz Farrell

October 18, 2024

5  out of  5
rating by Alexz Farrell
"Kevin was quick and helpful of getting me car insurance at the last minute when I needed to switch insurance fast. Saved me a lot of money for even better coverage. Thank you Kevin!"
We responded:
"Kevin's quick and helpful service in getting you auto insurance at the last minute is exactly what we strive for. We're glad he could save you money while providing even better coverage. Thank you for sharing your experience, Alexz! If you need anything else, we're here to help. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Profile photo of Mary Angela Miller

Mary Angela Miller

October 17, 2024

5  out of  5
rating by Mary Angela Miller
"Good communication and patient."
We responded:
"Mary, Thank you for your wonderful review! I'm glad you appreciated our communication and patience. Your satisfaction is important to us, and we’re always here to help with any future needs. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
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Michael A Foley

October 9, 2024

5  out of  5
rating by Michael A Foley
"Working with Landon was a pleasure. Direct, informative and quick. I left SF over 30 some years ago from a bad experience and following my experience with Landon and now transferring all of our policies to SF we look forward to new experiences that are positive this time around."
We responded:
"Michael, thank you for sharing your experience! I'm glad to hear that Landon provided you with direct, informative, and quick service. It's wonderful that you're transferring all your policies back to State Farm after such a long time. We appreciate your trust and look forward to providing you with positive experiences moving forward. If you have any questions or need further assistance, our office is here to help! - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Profile photo of Christine Rotz

Christine Rotz

October 7, 2024

5  out of  5
rating by Christine Rotz
"LANDON was absolutely wonderful to work with...saved me so much money...thank you"
We responded:
"Landon was happy to assist you, Christine! We're grateful for your kind words and are glad he could help you save money. If you need anything else, feel free to reach out. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Profile photo of Ann Godwin

Ann Godwin

October 3, 2024

5  out of  5
rating by Ann Godwin
"Great service, I felt comfortable"
We responded:
"Ann, thank you for your wonderful review! I'm glad you felt comfortable with our service. Your satisfaction is our priority, and we're here to help with any further needs. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Profile photo of Marco Antonio

Marco Antonio

September 26, 2024

5  out of  5
rating by Marco Antonio
"Awesome group, from the front desk to the back office ;-)"
We responded:
"Marco, Thank you for your fantastic review! I'm glad to hear that our team, from the front desk to the back office, made a positive impression on you. We strive to provide excellent service and it's wonderful to know we succeeded. If you ever need anything else, don't hesitate to reach out. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Profile photo of William Chapin

William Chapin

September 25, 2024

5  out of  5
rating by William Chapin
"Landon was very helpful and saved me a lot of money with better coverage. Good job!"
We responded:
"Landon is a valuable member of our team, and I'm glad he could assist you in finding better coverage while saving money. Your satisfaction is important to us, and we appreciate your positive feedback! If you need any further assistance, feel free to reach out. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Profile photo of melissa magnuson

melissa magnuson

September 20, 2024

5  out of  5
rating by melissa magnuson
"Jason was great to work with. He helped me bundle my car and house insurance with ease. If you’re looking for a new insurance company I would recommend Jason at State Farm."
We responded:
"Melissa, thank you for your wonderful review! I'm glad we could assist you in bundling your auto and home insurance smoothly. Your recommendation means a lot. If you have any further questions or need assistance in the future, our office is here to help! - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Profile photo of Amy Williams

Amy Williams

September 17, 2024

5  out of  5
rating by Amy Williams
"This agent was completely understanding of my schedule and worked well with communication. He is super friendly and gives great suggestions with excellent details. AAAA+++"
We responded:
"Amy, thank you for your wonderful review! I'm glad to know that our communication and scheduling worked well for you. Your kind words about the suggestions and details provided mean a lot. If you ever need further assistance, feel free to reach out. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Profile photo of Pierre Chayeb

Pierre Chayeb

September 15, 2024

5  out of  5
rating by Pierre Chayeb
"Landon provided a great service; he answered all my questions in detail and I got a great price. Thanks!"
We responded:
"Pierre, Landon is a valuable member of our team, and I'm glad he could assist you so thoroughly. It's wonderful to know you received detailed answers to your questions and a great price. If you need any further assistance, don't hesitate to reach out. Thanks for your feedback! - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Profile photo of Cindy Emanuel

Cindy Emanuel

September 12, 2024

5  out of  5
rating by Cindy Emanuel
"Landon was amazing. He saved me a lot of money."
We responded:
"Landon is fantastic! I'm glad he could help you save money. If you need any further assistance, feel free to reach out. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
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Tyler Dennis

September 11, 2024

5  out of  5
rating by Tyler Dennis
"Very helpful!"
We responded:
"Thank you, Tyler! I'm glad you found our service helpful. If you need any further assistance, feel free to reach out. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Profile photo of Briana Cavett

Briana Cavett

September 11, 2024

5  out of  5
rating by Briana Cavett
"My agent was super personal and was helpful with everything I needed! Super happy to be with them!"
We responded:
"Briana, thank you for your wonderful review! I'm glad to hear that you found our service personal and helpful. We're happy to have you with us and look forward to assisting you with any future needs. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Profile photo of Robert C. Stevens

Robert C. Stevens

September 8, 2024

5  out of  5
rating by Robert C. Stevens
"This company is the gold standard for customer service...period. I worked closely with Landon Gonser, Office Representative, and he answered all my questions and concerns. His follow-up was simply outstanding. He made it easy to switch over to State Farm. I highly recommend this company for all your insurance needs."
We responded:
"Robert, thank you for your glowing review! I'm glad to hear that Landon provided outstanding service and made your transition to State Farm seamless. We appreciate your recommendation and are here for all your future insurance needs. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Profile photo of Tricia Rusyn

Tricia Rusyn

July 29, 2024

5  out of  5
rating by Tricia Rusyn
"Great customer service!"
We responded:
"Hi Tricia! Thanks a lot for the awesome review! I'm really glad you had a great experience with our customer service. If you ever need anything else, feel free to reach out! - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Profile photo of Tracie Puchta

Tracie Puchta

July 24, 2024

5  out of  5
rating by Tracie Puchta
"Genevieve went above and beyond and was amazing and friendly and very helpful. She saved me over $200 a month on my auto insurance!! Thank u so much!!!!"
We responded:
"Hey Tracie, I'm so happy Genevieve could help you save money on your auto insurance! She's truly amazing and we're grateful to have her on our team. If you need anything else, we're here for you! - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Profile photo of Jon Winkler

Jon Winkler

July 8, 2024

5  out of  5
rating by Jon Winkler
"Genevieve Kirk, the Office Representative was absolutely a key reason I switched from usaa to state farm. I would recommend this location to anyone."
We responded:
"Thank you, Jon, for sharing your positive experience with Genevieve! We are glad you found her service valuable and made the switch to our State Farm office. Your recommendation is greatly appreciated and we look forward to assisting you with all your insurance needs in the future! - Jason Caples, State Farm Insurance Agent, Middleburg Heights, OH"
Profile photo of Lynn Sales

Lynn Sales

May 21, 2024

5  out of  5
rating by Lynn Sales
"Genevieve Kirk is wonderful! She is knowledgeable, patient, and personable. She made the process so easy and stress-free for me to switch my insurance to State Farm. I trust her and I will recommend her to everyone!"
We responded:
"Lynn, I'm thrilled you found Genevieve wonderful, knowledgeable, and patient! Making your insurance switch stress-free and easy is what we aim for. Thank you for recommending her to everyone! I'm here for any future insurance needs. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Profile photo of Steve Booth

Steve Booth

May 9, 2024

5  out of  5
rating by Steve Booth
"Troy Bannister gave me a cheaper quote than what my last insurance charged"
We responded:
"Steve, we're thrilled you found a cheaper quote with Troy! We're pleased to hear about your positive experience and glad we could provide you with competitive rates. If you need anything else, feel free to reach out. Thank you for choosing us! - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"